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FREQUENTLY ASKED QUESTIONS

  • How do I contact SYZMIK customer service?
    You can contact our customer service directly at team@syzmik.online.
  • How do I return or exchange my SYZMIK product?
    All return requests and claims of mis-shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment. Upon receipt, all return items will be inspected to ensure that it is new and unused. Upon review and evaluation, a refund will be processed on qualifying items. No returns or exchanges on custom orders. No returns or exchanges on items that have been worn, washed or used. No exceptions will be made. Returns on eligible items will not be accepted if any part of the above is not followed. This includes, but is not limited to, returns attempted past 30 days from shipment receipt, returns without the proper authorization forms and returns without a valid return authorization code. NOTE: Please allow 3-5 additional business days for the credit/refund payment to post. To submit a return/exchange request please go to: RETURN PAGE Please contact team@syzmik.online for additional information.
  • Can I change or cancel my order?
    For immediate assistance in changing or cancelling an order, please contact team@syzmik.online
  • What is the best way to clean my SYZMIK product?
    X7 HEADGEAR OUTER & INNER SHELL - Wipe clean with a damp microfiber cloth dipped in plain water or water with a mild cleaning detergent solution if very dirty (if using a mild cleaning detergent wipe over a final time with a microfiber cloth dampened with water only to ensure all cleaning detergent is removed from headgear) INNER PADS & CHIN STRAP - Periodically detach inner pads and chin strap from X7 and rinse or hand wash in cold water using mild cleaning detergent leaving to dry before re-fitting (always perform a final rinse if using detergent to ensure all cleaning detergent is rinsed off) X11 & X7c HEADBANDS - Wipe the 4 outer pads clean with a damp microfiber cloth dipped in plain water or water with a mild cleaning detergent solution if very dirty (if using a mild cleaning detergent wipe over a final time with a microfiber cloth dampened with water only to ensure all cleaning detergent is removed from headgear) - Periodically hand wash in cold water with mild cleaning detergent performing a final rinse to ensure all cleaning detergent is rinsed off and then hang to dry before wearing X0 LIP GUARD Clean your mouthguard regularly by washing under hot water. If using soap, rinse the mouthguard thoroughly before wearing.
  • How can I ensure the right product size?
    For Headgear Sizing for headgear is critical to its performance. Please visit our sizing help page at the link: https://www.syzmik.online/sizing For Mouth Pieces All SYZMIK mouth pieces are One Size Fits Most (OSFM). No boiling or custom fitting is required. Mouthguard is ready for immediate use.
  • What is the warranty on my SYZMIK product?
    Headgear has a one year warranty Mouth Pieces have a 60 day warranty Products covered under the warranties should be returned in whole with all internal components intact to the dealer from whom purchased, along with evidence of the purchase date, for return to the Manufacturing Company. For complete details on the product warranty visit: https://www.syzmik.online/shipping-returns
  • What is Soft-Shell Headgear?
    Soft-shell headgear is different from traditional hard shell helmets (ie. Football helmets) because there is no hard plastic outer shell. Our X7 is made from proprietary Xf1 foam, designed to absorb the impacts that typically occur in 7on7 and flag football. The Xf1 foam has a shore 00 hardness of 80, which is the equivalent of a pencil eraser, yoga mat, running shoe midsole or a mouse pad.
  • How is my order shipped?
    Contiguous U.S. - Orders ship via UPS Hawaii / Alaska - Orders ship via USPS International on SYZMIK Site - Orders ship via UPS World Wide Expedited International Dealers - Contact team@syzmik.online for international dealer contact information.
  • When will I receive my order?
    Orders will be processed in the order they are received. - In-stock items ship in 2-3 business days from the date of order placement. - Express Shipping placed on Fridays will be shipped on Monday. - For custom decals, please contact us at Team@syzmik.online. - An order email confirmation is sent once the order is entered. Please review for accuracy. - For all shipping policies and details, please visit Shipping Page
  • How can I track my SYZMIK order?
    Once an order ships, a shipment confirmation email along with the tracking number is sent to the email address on file.
  • Can I make a Team or League order for SYZMIK products?
    The X7, X7c, and X11 are available through team or league orders. To inquire about full team orders, please contact us at Team@syzmik.online or by submitting a support inquire at this link: https://www.syzmik.online/syzmikteampricing
  • How do I order my Team or League custom decals?
    To place an order for decals on your SYZMIK product, please contact team@syzmik.online.
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